We can't promise a specific resolution or resolution time for any given request, but we do offer standard response times.
Low and Medium Priority Incidents will be addressed in one to three business days, High Priority Incidents will be addressed within one business day, and Urgent Priority Incidents will be addressed as quickly as possible.
Our Client Success Specialists assess all support requests, which may be upgraded or downgraded based on information provided in the initial request and our investigation of the reported issue.